The TEM Series, History, Part 1 
By Patrick McGugan, Vice President, Operations
Where did TEM come from and who needs it? Long gone are the days of carrier account teams dedicated to maintaining a long term relationship with their customers. Over the last 15 years the price of long distance calling has dropped from approximately .25 cpm to less than .03 cpm. One casualty of plunging price points were those experienced account teams that served as a single point of contact and knew your account. As a result, many businesses found themselves with a revolving door of new, inexperienced and sales oriented representatives that were more concerned with pushing new services or extending contracts rather than helping to solve problems or provide information.
The lack of carrier support isn't the only challenge faced by telecom managers over the last 10 -15 years. Increased complexity of telecom services has played a major role in creating confusion and a need for tools to manage the issues. The evolution and requirement for complex data services from Private Line to Frame Relay to the current rage, MPLS, have put a bigger burden on infrastructure and transition management than ever before.
Lastly, many businesses as a result of the current commercial landscape are reducing the size of support staff. So while the carriers are providing less support, and the networks are becoming larger and more complex, management is reducing headcount and placing more responsibility on managers. That is how we got where we are, but what do you do about it?
Out of this confusion new industry was born, Telecommunications Expense Management (TEM) is a combination of technology and professional services designed to support telecommunications managers. TeleBright and ManageRight offer a path through this maze of disorder. Our systems and people offer solutions designed to support and enhance the productivity of managers in today’s evolving telecom landscape. Contact us today to learn how we can help your organization today.
TEM ROI Calculator
By Mellenie Runion, Marketing
 Our TEM ROI Calculator only requires 5 questions to provide a business with the answers for Potential Savings, Potential ROI, and a Payback Period. This calculation is an estimate but a very useful tool for those interested businesses who are getting a rough number they can factor into their budget predictions. Take a minute to try out this versatile tool. Discover what is possible in your business.
Here are the 5 questions:
- What is your telecom annual spend including all services, equipment, and labor?
- Are you using a Telecom Expense Management solution currently?
- Do you currently use Wireless Management tools or services?
- Will you require managed inventory entry, payments and disputes services?
- What is a reasonable project length for you?
Try the ROI Calculator now. It only takes 1 minute!
Excel Tip: Easily Organize Multiple Spreadsheets to Open Together
Provided by: Molly Pell, Systems Analyst
If you always open a group of spreadsheets together, you can create an Excel workspace that simplifies this task. Using Excel Workspaces, you can open and organize a set of related workbooks, and save the arrangement for later use. Read this Excel Tip...
New Research with Aberdeen Group
TeleBright is excited to announce the Aberdeen Group will be releasing "Wireless Mobility Management 2.0" at the end of June. TeleBright will be part of this important research and key performance indicators. A link will be provided in the Latest Link, July issue.
Newest TeleBright Team Member We are proud to announce our newest team member, Sarah Goehring. Sarah joined us in May as an Account Coordinator.
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