Interview with Jon Giberson
By Joseph Harre , Account Services Manager
Check out my interview with Jon Giberson. Jon is the Founder and President of Connections. He is an authority in the field of call accounting and has authored numberous articles in industry trade journals, including Teleconnect Managazine.
Listen to the interview with Jon Giberson.
The TEM Series, What to Look for in a TEM Provider, Part 3
By Patrick McGugan, Vice President, Operations  In Part 2 of this series we established the benefits of a TEM solution reach beyond the telecom department. Financial managers have centralized access to valuable billing information and reports. The organization will realize labor savings and benefit from efficiencies not obtained by organizations that don’t deploy a TEM solution.
The question is not "Should I investigate a TEM solution?", but "Where do I start?" In this installment we will address three key areas that an organization should review when preparing for a TEM evaluation.
Key Area 1 - Establish the groups that will benefit by implementing a TEM solution. IT and Finance certainly come to mind but how about Procurement or Help Desk organizations. How do these groups interact? What are the current processes and where could TEM augment or improve upon current practices? Knowing the needs of the business units and how they communicate with each other will provide a baseline service requirement. Ultimately the first question is: Does the TEM solution support all my business units?
Key Area 2 - What job functions are done manually and completed off-line? Completing jobs off-line equates to not having a centralized tracking or reporting mechanism. Each organization working in silo, emailing data or requests for information is typically inefficient, labor intensive and costly. Part of this issue becomes: Which business processes are important for the TEM solution to automate?
Key Area 3 - What business processes do you want to outsource? How do you want to partner with your vendor? Do you want to purchase software and run it yourself? Do you want to outsource all aspects of your telecom management or do you want a hybrid of the two? The TEM solution providers should offer the level of service that matches your desired labor effort. Ask your team: Does the TEM solution provider offer the variety of professional services that meets our desired labor efforts?
In conclusion, before researching for a TEM provider make sure you research your problems and requirements. Knowing what you’re looking for greatly shortens the process.
New Wireless Capabilities and New Partnerships Forging Ahead
By Mellenie Runion ,
Marketing
The integrated wireline and wireless product ManageRight® continues to open doors for distribution partners in the marketplace.
Technology advancements have placed TeleBright in a position to better inform end users of cost optimizations. Clients can expect continuous monitoring of their wireline and wireless assets and expenses. Alerts are sent when critical business decisions are required. As soon as a carrier changes a client’s billing, the system detects that change and performs instant analysis on how it will impact the client. Notification is sent enabling the company to take proactive actions.
The recent Aberdeen Group report “Wireless Mobility Expense Optimization” found 73% of enterprises surveyed have or are implementing programs for wireless expense management to address escalating spending with carriers and rising costs to support devices. Best-in-Class organizations are able to spend less on their wireless expenses but maintain 21% more wireless devices. The pro-active nature of our telecom solutions has been well received in the industry. We are pleased with our partners ability to accomplish client goals and offer additional solutions they weren't even aware were possible.
Partners are interested in advanced savings for wireless and that is exactly what we offer. “Our partner base has certainly grown in 2007. We are delighted to be working with businesses such as ARG,” said Patrick McGugan, Vice President of Operations. “This telecom consulting agency is well respected in the industry and offers the same level of quality services for clients. We have launched a new web site as a resource for partners. Our goal is to provide all the necessary information to jump start our partners for their very next presentation. We also provide an ongoing educational lunch series each month for all the latest updates.”
Learn more about the partner program.
New Partner
We are thrilled to be working with the following new partner: Sysive Technology Partners
Our success is growing and we are thankful to be growing with new partners each month.
Upcoming Events Channel Partners Conference & Expo
Secaucus, NJ
September 26-28, 2007
Booth #519
CECConnect
Central East Coast Conference
Harrisburg, PA
October 21 - 24, 2007
Guest Speaker, Chet Thaker, October 22nd at 11:00am
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